Common Cherry questions

Quick answers about Gift Profiles, shared links, shopping, privacy, and support.

Gift Profiles and sharing

What is a Gift Profile?

A Gift Profile is a shareable page with gift ideas, wishlist links, fit details, style notes, and saved preferences that help shoppers choose gifts that feel right.

Who can view my shared profile?

Anyone with your shared Gift Profile link can view it while your profile is set to shared-link visibility. You can switch your profile to private from Settings.

Why might a shared link stop working?

A link may stop opening if the profile owner makes the profile private, the link is copied incorrectly, or Cherry detects a problem with the shared profile. If a link should work but does not, contact support with the profile link.

Shopping from a shared profile

Do shoppers need an account?

No. Shoppers can open a shared profile, view gift details, click retailer links, and mark gifts as purchased without creating an account.

What happens when someone marks a gift as purchased?

The item is shown as purchased to other shoppers so they can avoid buying the same thing. The shopper can undo the mark from the same guest context.

Can the profile owner see who bought something?

No. Purchase marks are designed to help shoppers avoid duplicate gifts without revealing shopper details to the profile owner.

Cherry Picks and wishlist links

Why did Cherry recommend this gift?

Cherry Picks are tied to the interests, gift areas, and preferences saved in the recipient's Gift Profile. Product details include a short explanation when there is enough profile context.

What if a product link cannot import details?

You can still save the gift with manual details such as title, retailer, price, image link, and a note for shoppers.

Can I add my own gift ideas?

Yes. Add personal picks from product links or enter them manually. Personal picks appear alongside Cherry Picks on your Gift Profile.

Account, privacy, and support

How do I make my profile private?

Open Settings, choose Privacy, and save Only me. Shared profile links will stop opening for guests until you switch back to shared-link visibility.

How do I request account deletion?

Open Settings and use Delete account. Cherry saves a support receipt so the deletion request can be reviewed and processed.

How do I contact support?

Use the support form for account, privacy, shared-link, recommendation, wishlist, or bug reports. You will receive a receipt when the request is saved.